PRESENTED BY ONE HONEY BOUTIQUE
Wedding Dress Returns & Exchanges
At One Honey Privé, we understand that selecting your wedding dress is one of the most meaningful moments in your bridal journey.
Each of our bridal gowns is carefully curated or crafted with intention. Our Returns & Exchanges Policy is designed to reflect the delicate nature of luxury bridal garments, while providing clarity and confidence in your purchase.
This policy is written in accordance with Australian Consumer Law (ACCC) and Fair Trading QLD guidelines.
Our team is here to assist you prior to purchase to ensure you feel confident in your selection.
Trusted by Australian brides since 2011
MADE-TO-ORDER WEDDING GOWNS
Many of our wedding dresses are made-to-order, including standard sizing, and are created specifically for you.
Production is considered commenced once your order has been confirmed with our designers.
Once production has begun:
- Orders cannot be cancelled
- Gowns cannot be returned or exchanged for change of mind
We encourage contacting our Bridal Concierge prior to purchase for assistance with sizing, fabric, and fit.
CUSTOMISED GOWNS
Any bridal gown that includes:
- Custom measurements
- Fabric, colour, or design modifications
Is classified as customised and is final sale upon confirmation.
PRODUCT COLOUR & FABRIC
We take great care in presenting our wedding gowns as accurately as possible.
However:
- Colours may vary depending on lighting and screen settings
- Bridal whites and ivories differ across fabrics and designs
- These natural variations are not considered faults.
EVENT CONSIDERATIONS
We understand that wedding plans can evolve.
Purchases are not eligible for return, refund, or cancellation due to:
- Event cancellations
- Date changes
- Venue or travel changes
- Personal circumstances
We recommend confirming your plans prior to placing your order.
ORDER CANCELLATIONS
Orders cannot be cancelled once:
- Production has commenced
- The order has been allocated to a designer
Requests made prior to production are not guaranteed and are subject to approval.
STYLE AMENDMENTS
We understand that selecting your bridal gown is a considered decision.
If you wish to request a change after placing your order:
- A $400 Style Amendment Fee applies
- Requests must be submitted in writing within 24 hours of placing your order
- Amendments are not guaranteed and are subject to designer and production approval
- Changes are only possible where the production process has not progressed
If approved:
- The amendment fee must be paid immediately to proceed
Once production has commenced, no further changes can be made.
READY-TO-SHIP RETURN
Eligible ready-to-ship wedding dresses may be considered for return.
To be eligible:
- Item must be unworn, unaltered, and unused
- All tags must remain attached
- Returned in original packaging
Return requests must be made within 14 days of delivery.
Return shipping is the responsibility of the customer unless the item is confirmed faulty.
All returns are subject to approval.
HOW TO REQUEST A RETURN
To request a return:
- Submit your request via our Bridal Concierge
- Include your order number and reason for return
- Provide photographs if requested
Approved returns must be:
- Returned within 14 days (Australia)
- Returned within 20 days (International)
- Sent via tracked and insured shipping
Returns sent without prior approval will not be accepted.
PRE-DISPATCH QUALITY CONTROL
Each bridal gown undergoes a detailed quality assurance inspection prior to dispatch.
As part of this process:
- Every gown is carefully examined by our team
- The condition of the garment is documented prior to shipment
- Packaging is completed to preserve the integrity of the piece
This ensures your gown arrives in pristine condition.
RETURN CONDITION REQUIREMENTS
To be eligible for return, all wedding dresses must remain in perfect condition, including:
- No makeup or cosmetic transfer
- No fake tan or body marks
- No perfume or scent
- No deodorant or underarm marks
- No fabric pulls, stretching, or damage
- No signs of wear beyond careful try-on
Due to the delicate nature of white and ivory bridal fabrics, even minimal markings may result in return refusal.
All returned items are assessed against their original condition at dispatch.
TRY-ON GUIDELINES
We kindly ask that all bridal gowns are tried on with care.
To preserve the condition of your garment:
- Be clean and free from makeup, tan, perfume, and deodorant
- Handle the gown with clean hands only
- Have one trusted person assist you, also with clean hands
- Avoid jewellery or accessories that may catch delicate fabrics
These steps help ensure your gown remains eligible for return where applicable.
SHIPPING & FEES
- All shipping costs are non-refundable
- Any rush production or priority processing fees are non-refundable
Customers are responsible for return shipping.
We recommend using tracked and insured shipping, as we are not responsible for items lost or damaged in transit.
FAULTY OR DEFECTIVE ITEMS
All wedding gowns undergo strict quality control prior to dispatch.
In the rare event you believe your item has a fault:
- Notify us in writing within 48 hours of delivery
- Provide clear photographs and details
- Do not proceed with alterations
We will assess the matter in accordance with Australian Consumer Law (ACCC).
BUY NOW, PAY LATER
If you selected a payment provider (Afterpay, Zip, Klarna etc):
- Your agreement remains with the provider
- You are responsible for repayments
If a refund is approved, it will be processed via your provider in line with their terms.
REFUNDS
If a return is approved:
- Refunds will be issued to the original payment method only
- We are unable to refund to alternative methods
Please allow up to 10 business days for processing.
EXCEPTIONAL CIRCUMSTANCES
We understand that unforeseen situations may arise.
In rare and genuine circumstances, a discretionary resolution may be considered.
Requests may require supporting information and are assessed on a case-by-case basis.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes your rights under Australian Consumer Law.
You are entitled to a repair, replacement, or refund if an item:
- Has a major fault
- Is not as described
- Is not of acceptable quality
ENTER THE WORLD OF PRIVÉ
BEGIN YOUR BRIDAL JOURNEY
Your gown is more than a purchase — it is a once-in-a-lifetime investment.
At One Honey Privé, we protect the integrity of every design while ensuring fairness, clarity and professionalism throughout your bridal journey.
We strongly recommend confirming your size, wedding date and chosen style carefully prior to placing your order.
If you require guidance before placing your order, our Bridal Concierge is available to assist with considered advice.